TellMePrompter Support
Need help with TellMePrompter for iPhone and iPad? Write to us at support@tellmeprompter.com. In the app, Settings › Help & contact opens an e-mail to the same address.
Common questions
- How do I restore my purchase? On a new device or after reinstalling, tap Restore purchases in the app’s Settings or on the plans screen. Purchases are tied to your Apple Account.
- How do I cancel my subscription? Go to Settings › [your name] › Subscriptions on your iPhone or iPad. You keep Pro until the end of the period you have already paid for.
- How do I get a refund? Purchases are made through the App Store, so refunds are handled by Apple — request one at reportaproblem.apple.com.
- The text doesn’t follow my voice. Check that TellMePrompter has access to the microphone in Settings › TellMePrompter, and choose the right Speaking language in the app.
- Where are my videos? Saved videos are in the Photos app. Inside TellMePrompter they are listed under Recordings.
- When is my free first video used? When a finished video is saved to Photos or successfully shared.
- When is a free reading without the camera used? When you start reading without the camera, by voice or by hand. Pausing, continuing or starting over on the same screen does not use another one.
Still need help?
Write to support@tellmeprompter.com and tell us what happened, which device you use and which iOS version.